Customer Service Operator

Customer Service Operator Full time permanent opportunity - Located in Milton Salary: 65k starting No weekend work + Flexible working!Excellent work culture & enjoy the regular company of three furry friendsPosition Overview:Are you ready to take the next step in your career within the finance industry? Our client is currently seeking a dedicated Customer Service Operator to join their Credit Control team. In this role, you'll be at the forefront of managing diverse customer interactions, ensuring seamless operations and exceptional service delivery. Your contributions will play a vital role in the continuous improvement of our client's collections processes and systems, with a strong emphasis on customer satisfaction.Key Responsibilities:Reviewing and addressing daily reports related to customer accounts, payments, and collections.Skillfully managing inbound and outbound phone calls and promptly responding to customer emails, addressing their concerns and providing necessary information.Assisting customers in creating and managing repayment plans tailored to their financial situations.Providing empathetic support to customers experiencing financial hardship, offering guidance and assistance in navigating their challenges.Regularly following up with customers regarding payment variations, ensuring adherence to agreed-upon plans.Minimum requirements:1 year experience within a similar role.Desirable attributes:Demonstrating a caring nature, fostering a supportive team environment.Strong coaching skills, with a focus on employee development.Excellent communication abilities, prioritizing transparency and openness.Strong emotional resilience, maintaining composure under pressure.The Benefits Of Working With Our Client:Access to personal and professional development initiatives funded up to $1,000 per annum.Modern offices in Milton with indoor and outdoor breakout areas.Enjoy the company of office dogs for a comforting atmosphere.Daily coffee provided at a local café.In-office fitness sessions twice per week.Access to the Employee Assistance Program through MindFit at Work.Enjoy an early finish at 4pm on Fridays with access to an in-house bar.For a confidential discussion about this or any other business support opportunities in Queensland feel free to contact me directly ebony.wall@randstad.com.au or www.linkedin.com/in/ebonywall/ with your updated CV or call 0419 612 851. NB. Must be Aust Citizen or P.R.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.