AddressCustomer Service Operator
Position No: Pool Ref 00973 Level/Salary: Level 2, $70,432 - $75,516 p.a. (PSCSAA 2022) Work Type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time Branch: Police Assistance Centre - Team 2 Location: Midland Closing Date: 2024-04-08 4:00 PM
The Police Assistance Centre is a busy, 24hr x 7 days per week environment. The full time positions operate under shift work arrangements working 10 hours per day. The average number of days worked each week equates to four days, with Customer Service Operators within the Police Assistance Centre working a 12 week cyclic roster that has been designed with work life balance in mind to maximise rostered days off. The requirement to undertake shift work also attracts generous penalties in accordance with the Award conditions.
Initial training for this challenging and rewarding role takes eight to ten weeks (Monday to Friday). The training course is designed to complement and build on your existing skills to prepare you for a career making a substantial difference to the West Australian community managing calls received via Triple Zero (000) and 131444.
The State Communications Division primary location is Midland however, subject to operational requirements, these positions may be required to work from an alternate backup facility in Perth Metropolitan area.
This is a pool recruitment process (Ref 00973). This pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts, secondments, acting/relieving and permanent opportunities (full and part time).
There are currently multiple positions available, the WA Police Force intends to fill via this pool process.
POSITION OBJECTIVE
These positions contribute to the provision of an efficient and effective law enforcement Customer Service by responding to emergency and routine telephone calls from the community received via Triple Zero (000), 131 444 and other general Customer Service lines including security monitoring centres, Crime Stoppers, police stations and requests for assistance from St John Ambulance (WA), the Department of Fire and Emergency Services and local government authorities.
SPECIALIST PRE-REQUISITE
It is a requirement of this position that applicants undertake a psychological assessment to determine their suitability, and as an incumbent, agree to undergo periodical psychological assessments, as required.
APPLICATION PROCESS
Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).
Applicants are not required to address the work related requirements at this stage of the selection process.
Applicants are required to submit a comprehensive Curriculum Vitae (CV). Your CV should provide enough detail (dot points are sufficient) to allow the selection panel to assess your skills and experience relevant to the Key Accountabilities of the attached Position Description Form.
It is important to note that your CV should be tailored to clearly outline that you possess transferrable skills and experience relevant to the advertised role. Your ability to demonstrate this will be a key factor in determining whether you are competitive.
The CV must also include the names and contact details of two (2) referees who can comment on the applicant's ability to satisfy all of the Essential Work Related Requirements. Applicants should nominate at least one immediate (most contemporary) supervisor/manager unless exceptional circumstances exist.
Please note: For applicants deemed suitable, all Essential Work Related Requirements listed in the Position Description Form will be assessed during the selection process.
Employee Screening
A thorough assessment centre has been scheduled for the selection process. During this phase, applicants will be expected to participate in the following evaluations at the assessment centre:
- Typing test
- Data retrieval test
- Literacy test
- Team work assessment
- Call handling assessment
Attendance at the Assessment centre in person is mandatory, as assessments cannot be completed via electronic conference. Upon the conclusion of the Assessment Centre, candidates deemed suitable will be invited to attend a Behavioural interview. During this interview, further assessment of Work Related Requirements, as outlined in the Position Description Form, will be conducted for the identified applicants.
OTHER CONDITIONS
In addition to the above mentioned vacancies, a POOL is being created to fill future vacancies that may arise within the metropolitan area. This POOL will remain active for a period of twelve (12) months from the initial appointment. Applicants who are assessed as 'suitable' at the completion of this process, will be placed in the POOL and may be considered for future permanent and temporary vacancies as they become available.
Once an applicant from the POOL accepts a permanent position via this selection process, that applicant will be removed from the POOL. Applicants who accept a temporary vacancy will remain in the POOL and will continue to be considered for permanent opportunities as they arise.
Where an applicant in the POOL declines an opportunity (either permanent or temporary), that applicant may forfeit their right to be considered before other suitable applicants who were identified to be less competitive.
Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.
SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT
The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible family friendly work practices.
Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.
WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.
The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met. Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.
FOR FURTHER JOB RELATED INFORMATION
Please contact Mr Paul Perry on telephone number (08) 9374 4434.
SUBMITTING YOUR APPLICATION
Applicants are requested to apply online. To apply online, you must have a valid email address and be ready to attach your comprehensive electronic resume, integrity check form (if required) and any additional attachments as requested in the "APPLICATION PROCESS" section of the advertisement. Please select the "
