AddressAbout Us
GEODIS is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air & ocean hubs in over 67 countries.
We currently have an opportunity available for a Customer Service Operatorto join our team in Brisbane.
Key responsibilities
- Ensure the day-to-day operational tasks within the Customer Service Team are undertaken and completed in line with the business and customer requirements.
- Complete end to end Customer Service functions, including liaison with relevant GEODIS offices, both locally, Interstate and overseas.
- Job registrations and obtaining / preparing necessary documents for Customs clearance, through to delivery of goods to Customers
- Collect relevant charges, invoicing, and job costings.
- Monitor cargo availability.
- Approving and processing creditor invoices.
- Co-ordinate deliveries of airfreight, LCL and FCL shipments to customers.
- Meet all Quality, Environmental and OH&S criteria and ensure adherence to all requirements and procedures as stipulated in the GEODIS IMS Manual.
Skills and experience
- Minimum 2 years’ industry experience.
- Experience with EDI/Cargowise preferred
- Knowledge of freight forwarding, and accountancy practices a distinct advantage.
- Customer service and commercial exposure such as quoting and rate negotiation.
- Lean Processes
- Proficient through training and/or experience in Customs clearance and industry procedures
Benefits
- Flexible Work/Hybrid Arrangements.
- Employee Bonus Schemes.
- Long Service Awards.
- Lifestyle discount and Benefits.
- Be a part of a reputable global organization.
- Professional development with long term career opportunities.
- Supportive and collaborative team environment.
- Plus much more
Key responsibilities
- Ensure the day-to-day operational tasks within the Customer Service Team are undertaken and completed in line with the business and customer requirements.
- Complete end to end Customer Service functions, including liaison with relevant GEODIS offices, both locally, Interstate and overseas.
- Job registrations and obtaining / preparing necessary documents for Customs clearance, through to delivery of goods to Customers
- Collect relevant charges, invoicing, and job costings.
- Monitor cargo availability.
- Approving and processing creditor invoices.
- Co-ordinate deliveries of airfreight, LCL and FCL shipments to customers.
- Meet all Quality, Environmental and OH&S criteria and ensure adherence to all requirements and procedures as stipulated in the GEODIS IMS Manual.
Skills and experience
- Minimum 2 years’ industry experience.
- Experience with EDI/Cargowise preferred
- Knowledge of freight forwarding, and accountancy practices a distinct advantage.
- Customer service and commercial exposure such as quoting and rate negotiation.
- Lean Processes
- Proficient through training and/or experience in Customs clearance and industry procedures
Benefits
- Flexible Work/Hybrid Arrangements.
- Employee Bonus Schemes.
- Long Service Awards.
- Lifestyle discount and Benefits.
- Be a part of a reputable global organization.
- Professional development with long term career opportunities.
- Supportive and collaborative team environment.
- Plus much more
