Customer Service - Presite

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service, leadership and award-winning living solutions for Australian families

This is an exciting opportunity for a customer orientated pre-site professional to join a reputable builder, located in our stunning, state of the art Robina Office on the Gold Coast

Reporting to the Pre Site Team Leader, your responsibilities will include:

• Providing exceptional Customer Service in managing customer projects and their journey through the pre-construction phase following deposit through to site start
• Driving customer jobs through Metricon’s system with timeframe constraints as forecasted and budgeted
• Liaising with internal departments to ensure drafting, permits and finance approvals are on schedule
• Managing and processing customer variations to contract

Metricon will offer you:

• Be supported by a management team that has a culture where you matter
• Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
• No two days are the same and no two customers are the same - so learn each and everyday on the job
• Metricon Homes – Australia largest Home Builder for the 8th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• Attractive housing discounts on our award-winning homes
• You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
• 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
• Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

• Experience working within a project management or customer focused role;
• Ability to manage a portfolio of customers at different stages through the pre-construction journey;
• Proven ability in being a member of a successful, dynamic and results focused Customer Service team with a passion for Customer Service excellence;
• Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards;
• Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers;
• Fostering productive relationships with customers and key stakeholders to deliver excellent Customer Service;
• Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member;
• Intermediate Microsoft WORD and EXCEL computer skills; and
• Highly organised – ability to multi-task and deal with a variety of activities.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken.