AddressCustomer Service Legend
Park Ridge Animal Hospital is renowned for its exceptional standards of animal care and being an employer of choice in the veterinary sector. A team of over 40 talented staff provide outstanding levels of care to all small animals. Due to the ongoing growth of the business we are looking for another addition to our fabulous Customer Care team.
Click on the link at the end of the ad to see a video on why Park Ridge Animal Hospital might be the workplace for you.
This role is not for the faint-hearted.
It’s for someone looking for their next challenge and wants to be mentally stimulated daily. It is for a problem solver who can think on their feet and remain calm in high pressure situations. Can make a judgement call and be comfortable without constant reassurance.
Although it may seem like your dream job to cuddle puppies and kittens, the reality is that the work is extremely busy and as we provide emergency care some confronting and emotional times are inevitable.
However, we know this, and the successful applicant will have the guidance and support of our experienced customer service team.
Applicants do not need to have veterinary industry experience.
If you have proven experience in a fast moving customer service role we want to hear from you. The hospital is a busy and sometimes challenging environment where rapid decision-making skills are often necessary. Previous successful applicants have included a hairdresser, customer service from insurance and mortgage brokers, gym managers and people returning to the workforce after having children.
The successful applicant will need to explain how they would support the practice’s core values of compassion, humour, enthusiasm, respect, teamwork and trust.
The position:
The position can be part time (min 25 hours/week) or full time. Weekend work (1 in 4) would be part of the role once training is complete.
We offer you an amazing work environment which is a very positive and caring workplace where ‘teamwork’ is not just a Core Value, it’s actually real!
We have a strong in-house staff wellness program. This takes many forms including celebrating world donut day to having a structured Employee Assistance Program.
HOW TO APPLY:
Given this advertised position has previously generated a significant number of applicants, please apply using these directions.
Please submit your Resume via Seek with a 1-page cover letter clearly outlining these points:
1. What is your experience in a fast paced customer service role?
2. Choose two of these essential attributes and tell us how you have demonstrated this in your current work environment:
- Communicate clearly and confidently with clients of all walks of life, ages and demographics
- Cope well with high volumes of phone calls
- Confidently transact money and make mathematical calculations without difficulty
- Manage your time effectively without constant direction and assist others to do the same
- Multi-task and problem solve to achieve the best possible results
- Be able to show compassion at all times even when clients are distressed or grieving
If you would like to learn more about Park Ridge Animal Hospital visit our website and Facebook page.
We'd like to thank you in advance for your interest in working at Park Ridge Animal Hospital. Due to the large amount of applicants expected, only those applicants who are considered for an interview will be contacted.
Applications close Monday 3rd of June 2024 at 4pm.
