Customer Service Processing Officer

Elevate your career with MIGA: Where professionalism & expertise has defined success in Medical Indemnity Insurance for over 120 Years.

At MIGA, we’re more than just a medical indemnity insurer – we are a trusted partner in safeguarding and championing healthcare professionals across Australia, empowering them to practice medicine with confidence and peace of mind. With a legacy spanning over 120 years, our focus has been on providing unparalleled service to our clients, driven by a commitment to excellence that runs deep. 

The Opportunity

MIGA is embarking on an exciting journey of growth. We are seeking a dynamic Customer Service Processing Officer who could contribute to achieving this goal by working independently and in strategic collaboration with key stakeholders including other senior managers, their departments, and operational peers to manage and control the operational plan in line with the purpose and the strategic direction of MIGA.

Reporting to the Customer Service & Renewal Manager, this position will be responsible for:

• Provision of administrative, secretarial and data input support for the Customer Services & Support Department.
• Membership processing for new business and existing members.
• Data entry and maintenance of records.
• Direct debit
• Preparation of policy documentation for clients. 

What we’re looking for

Success in this position is characterised by effective collaboration and meaningful contribution to the attainment of both individual and team goals with the ability to build effective relationships across broader stakeholder groups, along with:

• Minimum 2 years of experience in an administrative, secretarial, or clerical role within a professional environment. 

Although not essential, it is desirable if you have,

• Experience working in an insurance company or member based professional services organisation.
• Hold or maintain Tier 1 or Tier 2 education level as per ASIC PS 146 Licensing: Training of financial product advisors. 

 Join Our Journey

When you choose MIGA, you’re not just joining a company. You’re becoming part of a legacy built on service, integrity, respect, certainty, responsibility, and collaboration dedicated to set the standard for excellence in medical indemnity insurance across Australia. 

We take immense pride in our purpose of empowering medical and healthcare professionals to practice safely and confidently to delivering quality care to the community. In addition to offering a competitive remuneration package, we offer a range of benefits designed to support your growth and wellbeing including but not limited to:

• 12.5% Superannuation contribution, surpassing the SGC standard
• Paid Salary Continuance (income protection) Insurance
• Quarterly Wellness leave up to 4 half days
• Fitness Support Benefit 
• Access to our Employee Assistance Program
• Extra Paid Leave in recognition of years of service
• Professional Development opportunities
• An excellent company culture with team building activities
• Flexible working arrangements including Working from Home, and flexible start and finish times

Don’t miss the opportunity to embark on a journey where your contributions are valued, and your growth is supported every step on the way.

How to Apply

If you believe you have what it takes to excel in this position, we’d love to hear from you!

Please click ‘Apply’ and submit your resume along with a cover letter (no longer than two pages) outlining your interest in this position and how your skills and experience make you a suitable candidate, on or before Friday, 5 April 2024.

For a copy of the Position Description or any questions, please contact Ciara Jarrett in our Human Resources Department on 1800 777 156 or at ciara.jarrett@miga.com.au.