Workforce Planning Officer

Department of Communities and Justice provides services to improve lives and realise the potential of children, adults, families and communities in NSW.

Department of Communities and Justice

Two Great Career Opportunities

with our Child Protection Helpline

Location - Liverpool South Western Sydney

Employment type - One Ongoing vacancy and One Temporary vacancy up to May 2025

Salary - Clerk Grade 5/6 - $93,295.00 - $102,941.00 pa + Superannuation and annual leave loading per year of service.

• 4 weeks annual leave per year of service.
• Generous salary packaging options and other fringe benefits.
• Flexible work practices.
• Opportunities for learning and development and internal career progression.

Your role

Support the development and implementation of Contact Centre staff rosters and rostering patterns for both phone and non-phone work, aligning staffing preferences where possible in accordance with relevant award conditions and organisational agreements to ensure business needs are met in the delivery of efficient effective DCJ contact centre services.

What you'll do

The Helpline plays an essential role in helping to ensure that children and young people are identified as being at risk of significant harm.

As the Workforce Planner for the Helpline Team, you will:

• develop schedules in line with business needs

• work with the manager to analyse, develop and implement staffing schedules and rosters.
• provide day to day support for rostering technology across the team
• provide staffing and shift advice to senior management
• identify best practice and service improvement in meeting the team's KPI

What we're looking for

• Someone who is a strong team player
• strong communication and customer service skills
• strong Microsoft Outlook Skills
• ability to work collaboratively
• previous experience developing schedules for a contact centre
• strong time management skills
• ability to respond to conflicting priorities and meet multiple deadlines
• Experience in SAP/HR system will be highly regarded.

Download the role description.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 24 March 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Rebecca Leung at rebecca.leung@dcj.nsw.gov.au

If you've got a question about applying or require an adjustment in the recruitment process, please, contact Tina Baker at tina.baker@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

Thank you for your interest in this role. We look forward to receiving your application.