AddressPosition Summary
cura1, a well-established Australian-owned company, is seeking a dynamic individual to join our team as a Product Specialist / Customer Support representative. With our focus on innovation and distribution of unique devices for Aged Care Facilities, Hospitals, Nursing Homes and Home Care across Australia and New Zealand, this role offers an exciting opportunity to contribute to greater patient care.
Working closely with our Customer Support Team and reporting to the General Manager, you will be responsible for providing exceptional Customer Service to our growing client base. Your duties will include assisting customers with product support, processing sales orders, managing RMAs and sample requests, as well as supporting marketing efforts including social media campaigns. Additionally, you will contribute to the development and maintenance of user guides, product manuals, marketing materials, and instructional videos.
About cura1
- Based in Adelaide, cura1 is a leading manufacturer, designer, and distributor of electronic Medical Devices.
- With a history of continuous investment in product development since 1992, we have established ourselves as market innovators.
- We are renowned as market leaders in Falls Prevention devices and systems within the Healthcare Industry.
- Our success is built on strong relationships with our staff, suppliers, and customers worldwide.
- With exciting growth strategies in place, our future is bright, offering opportunities for personal and professional development.
As a member of the cura1 team, you will be part of a family-owned and operated business that values its employees and fosters a supportive work environment.
About The Role
As a Product Specialist / Customer Support representative, your responsibilities will include:
- Providing support to our reseller network
- Responding to support enquiries via phone, email, and social media
- Processing customer sales orders
- Managing RMAs and sample requests
- Supporting marketing efforts and implementing social media campaigns
- Developing and maintaining company user guides, product manuals, and marketing material
- Occasionally traveling locally and interstate to visit customers and attend conferences and trade events while supporting the company sales team
- Assisting in other areas of the business as required
About You
Success in this role will be demonstrated by:
- Your experience in the aged care and hospital industry.
- Your reliability and ability to follow through in a timely manner.
- Your attention to detail and accuracy in written communication and figures.
- Your exceptional communication skills with customers and resellers.
- Your ability to interact effectively with individuals at all levels.
- Your punctuality, honesty, reliability, and strong work ethic.
- Your aptitude for both collaborative teamwork and autonomous work.
- Your recognition of the loyalty shown by the business towards you, matched by your loyalty in return.
If you are looking for a rewarding opportunity to contribute to a dynamic team in a growing company dedicated to improving patient care, we encourage you to apply.
