AddressAdvertised Vacancy Number: DOE890721
This is a permanent full-time position commencing in May 2024.
Professional Benefits
Working for the Department of Education attracts a range of attractive professional and personal benefits including:
- Flexible working arrangements.
- Professional development opportunities and study leave/assistance.
- 11% employer contributed superannuation into a fund of your choice. Please note this will increase progressively to 12% by 1 July 2025.
- Salary packaging options for vehicles and superannuation.
- 4 weeks of Annual Leave with the option to purchase additional leave each year.
- 3 Public Service Holidays per year.
- Access to Long Service Leave every 7 years
- On site gym facilities.
- Free flu vaccinations annually.
- Access to an Employee Assistance Program including immediate family members living at home.
- An active social club.
We encourage all applicants with diverse professional experiences to apply.
Join Our Team: Manager - Service Levels (Corporate)
The Information and Communication Technologies (ICT) Division invites applications from dynamic individuals for the position of Manager - Service Levels (Corporate) within the ICT Operations and Customer Service Directorate.
In this pivotal role, you will play a crucial part in ensuring the seamless delivery of quality ICT consultancy and support services to our customers in both school and corporate environments. Your responsibilities will include spearheading the development, support, and maintenance of service management processes. You will establish and maintain a robust management framework to oversee the planning, implementation, review, and analysis of ICT processes in alignment with industry best practices and benchmarks.
As a leader, you will guide and supervise a team to ensure operational services are executed efficiently and effectively, within specified timeframes and in compliance with departmental policies. You will also be entrusted with managing physical resources and orchestrating the design, creation, and support of workflows to meet organisational objectives.
In addition, you will be responsible for managing arrangements with external service and product suppliers, fostering effective partnerships to enhance service delivery and support organisational goals.
With an unwavering commitment to customer service excellence, you will drive continuous improvement initiatives while fostering effective communication channels and collaborative relationships with all stakeholders and customer groups.
As an integral part of the broader ICT team, this position plays a key role in enabling the achievement of successful business and educational outcomes by developing targeted initiatives, technical support strategies and customer services to ensure that all Western Australian public schools can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.
If you are a results-driven professional with strong management experience and a passion for leveraging technology to deliver excellent customer service outcomes, we encourage you to apply and become a valued member of our team.
Cultural Diversity
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Your written application will be assessed against the following Selection Criteria:
- Demonstrated highly developed communication and interpersonal skills, including the ability to undertake high-level negotiations, collaborations and consultations.
- Demonstrated substantial knowledge and understanding of best practice IT service management and the ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
- Demonstrated highly developed skills and substantial experience in undertaking contract and/or supplier management.
- Demonstrated highly developed strategic management skills, including the use of innovation in service delivery.
- Demonstrated highly developed project management skills, including project planning, coordination, implementation and evaluation.
- Demonstrated highly developed conceptual and problem management skills, including understanding of statistical and analytical principles and processes and the ability to lead system improvements and provide high level solutions.
For a full outline of the role responsibilities and selection criteria, please refer to the JDF.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
All inquiries are welcomed
Please contact Tim Yorke Director, ICT Operations and Customer Service by telephoning (08) 9264 58***or emailing *********@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.
Your application should include:
- A maximum statement of six (6) pages addressing the selection criteria listed above, in context of the role and business needs agency
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4***.
If you are having difficulty submitting your online application, please phone (08) 9264 86***for assistance.
Eligibility and Training Requirements
Employees will be required to:
- provide evidence of eligibility to work in Australia for the term of the vacancy
- complete the Department’s induction program within three months of commencement
- complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter.
- complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement
- complete any training specific to this role required by Departmental policy
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Tuesday, 4 June 2024.
Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our division for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
- published jdf
- 00038185
- manager Service Levels (corporate)
- ict operations and customer service
- ps l7
- may 2020.pdf
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