AddressThe Opportunity
Department of Transport has a unique opportunity within the Regional Services Business Unit with the opening of a new office in Busselton! We are seeking experience Customer Service providers to fill positions in both our Bunbury and Busselton Offices.
So, if you have a passion for delivering excellent services to customers and stakeholders across regional Western Australia. Join our team who have expert local knowledge and provide DoT with a connection to their communities.
As our Senior Customer Service Officer (L3), you will be responsible for supervising a team of Customer Service Officers in the provision of excellent service delivery for driver and vehicle licencing. You will also provide day to day operational support for the DoT Centre by responding to customer enquiries, processing invoices and funds and delivering other DoT services to the Public in the areas of recreational vessels, On-demand Transport.
As our Customer Service Officer (L2), you will be responsible for the provision of excellent service delivery across a variety of transactional and operational matters for the driver and vehicle licensing centre. You will also provide day to day operational support for the DoT Centre by responding to customer enquiries, processing invoices and funds and delivering other DoT services to the Public in the areas of recreational vessels, On-demand Transport.
Our ideal candidates will enjoy interacting with customers and colleagues from a wide range of backgrounds. Our team is committed to delivering exceptional service, so you will have a passion for helping customers. We are seeking those with great interpersonal skills, experience working within a complex and high-volume Customer Service environment and the ability to adapt to changing circumstances.
We have the following positions available:
· 1 x L3 Senior Customer Service Officer, Busselton Office – permanent fulltime
· 2 x L2 Customer Service Officer, Busselton Office - permanent fulltime
· 1 x L2 Customer Service Officer, Busselton Office - permanent part- time
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contactWendy Andrews, Customer Service Manager on 0408 414 ***.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.
We need someone who can
- Passion for providing excellent Customer Service.
- Demonstrate great team working abilities.
- Work well with technology and efficiently operate a range of computer systems.
- Communicate clearly and confidently with a diverse range of people from various backgrounds.
- Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs.
Apply Now!
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:
1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. Answer the below 2 questions as part of your online application.
· In your own words, please tell us why delivering excellent Customer Service is important to you.
· Tell us about a time where you had to help a customer with a difficult enquiry, how did you handle this, what was the outcome and what did you learn from the situation?
3. Your application must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.
