AddressWizard Pharmacy is looking for an engaging, empathetic and passionate people-focused leader to role-model and provide excellent level Customer Service to our customers at Booragoon #1.
Are you dedicated to delivering excellence level experiences to your customers every time? Are you motivated in supporting and developing others? Do you have a high attention to detail and strong work ethic?
If you answered YES, then find out more below…
Why Wizard Pharmacy?
Wizard Pharmacy is one of the largest independent pharmacy brands based in Western Australia. Our purpose is to enhance the quality of life through science and nature-based wellness solutions. We deliver a patient and customer centric business model that provides better health and wellness outcomes through personalisation. We also offer a unique value proposition to our customers, which is brought together through various strategies that work together to make up the complete customer experience.
But, without our team, we cannot deliver any of what Wizard has to offer. That is why we are dedicated to becoming an employer of choice. We aim to achieve this by building leadership through learning and consider training & development of our team members as a critical part of achieving success. Our team are inspired to offer an excellent customer experience every time.
We are looking for someone to join the Wizard family who enjoys being on the frontline of customer experience, someone with high energy, strong leadership and the ability to work across all areas of the pharmacy.
This role is located at Wizard Pharmacy Booragoon #1 (Westfield Booragoon near Kmart)
The Role
Culture is a key part of the Wizard Brand, we aim to inspire a culture of success, and as a Customer Service Coordinator at Wizard, you will be responsible for directing and supporting customer engagement in the pharmacy, establishing customer loyalty and inspiring a commitment to providing a consistent high level of service.
Key responsibilities of this role include:
· In collaboration with the leadership team ensure the highest levels of Customer Service are achieved, acting as a role model and mentor to team members positively displaying the Wizards values.
· Assist in the recruitment and inductions of new team members, supporting them on their development journey, empowering them to develop higher level skills through coaching, mentoring and communication to achieve high performance.
· Support a positive culture and workplace environment.
· Co-ordinate the Retail Services team on a day-to-day operational basis, including managing workflows, roster changes and breaks.
· Ensure attention to detail and a high standard of presentation of the pharmacy.
· Plan, coordinate and support the execution of promotional activities.
· Lead and support team in all brand initiatives including loyalty and affiliate programs.
· Deliver a consistent excellence level patient and customer experience.
· Drive sales and customer engagement to achieve KPI's
Knowledge, Skills and Behaviours
- Supervisor experience is essential
- Pharmacy experience will be looked upon favourably
- Strong and effective communication skills
- Experience in leading and developing others
- Outstanding Customer service skills
- Possess strong work ethic and high level of professionalism
- Commitment to ongoing personal and professional development
- You must have the right to live and work in Australia to apply for this job
What’s in it for you?
- Access to the Wizard Development Academy that provides ongoing training and development opportunities, including the ability to participate in the Wizard Cultural Change Management program that supports the delivery of our Customer Success Framework, this is truly something unique.
- You will be rewarded with a competitive hourly rate.
- You will be provided with ongoing mentoring and coaching to achieve a culture of customer success.
- Regular on the ground support from key areas of Wizard support office, such as Professional services, People and Culture and Retail Development
- Plenty of opportunity for personal and professional growth
If this sounds like the opportunity you have been looking for, please send your resume and application letter detailing why you would be perfect for the role.
