Customer Service Professionals (Pool)

The future of transport?

 Be part of it

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.

Collaboration          |          Wellbeing         |        Adaptability       |         Accountability

There has never been a more exciting time to join our team and be part of the future of transport!

The Opportunity

Department of Transport has a unique opportunity within the Regional Services Business Unit with the opening of a new office in Busselton! We are seeking experience Customer Service providers to fill positions in both our Bunbury and Busselton Offices.

So, if you have a passion for delivering excellent services to customers and stakeholders across regional Western Australia. Join our team who have expert local knowledge and provide DoT with a connection to their communities. 

As our Senior Customer Service Officer (L3), you will be responsible for supervising a team of Customer Service Officers in the provision of excellent service delivery for driver and vehicle licencing. You will also provide day to day operational support for the DoT Centre by responding to customer enquiries, processing invoices and funds and delivering other DoT services to the Public in the areas of recreational vessels, On-demand Transport.

As our Customer Service Officer (L2), you will be responsible for the provision of excellent service delivery across a variety of transactional and operational matters for the driver and vehicle licensing centre. You will also provide day to day operational support for the DoT Centre by responding to customer enquiries, processing invoices and funds and delivering other DoT services to the Public in the areas of recreational vessels, On-demand Transport.

Our ideal candidates will enjoy interacting with customers and colleagues from a wide range of backgrounds. Our team is committed to delivering exceptional service, so you will have a passion for helping customers. We are seeking those with great interpersonal skills, experience working within a complex and high-volume Customer Service environment and the ability to adapt to changing circumstances.

We have the following positions available:

• 1 x L3 Senior Customer Service Officer, Busselton Office – permanent fulltime
• 2 x L2 Customer Service Officer, Busselton Office - permanent fulltime
• 1 x L2 Customer Service Officer, Busselton Office - permanent part- time

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Wendy Andrews, Customer Service Manager on 0408 414 ***.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12- 24 months from date of first appointment across the Department of Transport. 

We need someone who can

• Passion for providing excellent Customer Service.
• Demonstrate great team working abilities.
• Work well with technology and efficiently operate a range of computer systems.
• Communicate clearly and confidently with a diverse range of people from various backgrounds.
• Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs.

 As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team, we have a strong team culture and help each other achieve our Customer Service goals.
• Work for an innovative Government agency with limitless long-term career prospects.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.

Apply Now!

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. Answer the below 2 questions as part of your online application.

• In your own words, please tell us why delivering excellent Customer Service is important to you.
• Tell us about a time where you had to help a customer with a difficult enquiry, how did you handle this, what was the outcome and what did you learn from the situation?

1. Your application must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.  If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

Our commitment to a diverse and inclusive workplace

The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.