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Form of work
SalaryJoin us at Physio Professionals!
Enhance patient care in a dynamic admin/Customer service role across Caloundra & Buderim clinics.
Enjoy set hours in a permanent part-time position, career growth, and a supportive team environment. Apply now!
About the role
Providing superior Customer service is one of the many ways we support our patients.
This position plays a crucial role in offering top-notch Customer service and achieving positive health outcomes for our patients. It involves ensuring the clinic operates efficiently through administrative tasks at the front desk.
A vital aspect of this job is to effectively convert patient inquiries into bookings by employing specific systems and scripts, aiming to create outstanding Customer service experiences.
Candidates should be adept at initiating conversations, maintain a professional demeanor, and prioritize Customer service.
This job share position also entails covering for colleagues during their annual leave, ensuring seamless service continuity.
Applicants must be available from Monday to Friday, with work schedules spanning from 7:30 am to 1:00 pm for the morning shift and 1:00 pm to 6:00 pm for the afternoon shift.
About the business
Physio Professionals has been established for 15+ years and grown to three clinics across the Sunshine Coast having helped over 30,000 patients in that time. We are well respected team of therapists with an excellent track record of results with patient health outcomes.
Job tasks and responsibilities
- Answering Phone Enquiries
- Taking Payment via Hicaps/Eftpos
- Apply patient treatment charges.
- Third Party Invoicing
- Scanning Documents
- Sending Medical correspondence
- Deliver exceptional Customer service to our patients.
- Follow Customer service scripts & systems.
- Complete front desk administration tasks.
- Diary management & Patient appointments
- General cleaning & maintaining covid 19 protocols.
Skills and experience
- Exceptional communication skills- Written and verbal
- Previous Customer service experience
- High attention to detail
- Professionalism
- Positive Attitude
- Active listener
- Coachable
- Team player
- Great work ethic
- PC skills
- Time management skills
Job benefits and perks
- Above award salary
- Great location
- Ongoing training & development
- Great workplace culture
- Social events
- Career pathways in place
Send Covering letter and CV via seek
