Customer Service Representative

Description

Essentials to be included

• Title: Customer Service Representative
• Dept: Service
• Category/specialty: Call Centre & Customer ServiceCustomer Service - Call Centre (Seek)
• Location + model (hybrid/onsite/remote etc): XXX & Onsite
• Job type (permanent Full-time/ part-time OR, casual/ contract): xxx
• Salary/wage range (include max overtime + meal allowances with top range): xxx
• Job ID: xxx
• Date posted: xxx
• Expiry: xxx
• Key selling points/keywords for searches results or social posts e.g.:
• Customer Service Representative, CSR, Customer Service, Customer Service support, Customer Service coordinator, customer action team coordinator, account manager, sales assistant, sales coordinator

About the role

An exciting and immediate (or insert start date) opportunity for a CSR professional to be part of our world class service model within our growing Customer Service team. The position will work across (insert shift info + hours). You will have a depth of knowledge of our products and customer's. This will be achieved by demonstrating analytical thinking, comprehending our business systems and exceptional communication skills. A great opportunity to develop & progress in your sales career. Duties include:

• Takes responsibility for their customers through providing accurate & timely information regarding purchase orders
• Manages the process of customer purchase orders from order entry through to shipment by consistent & accurate communication with internal & external customers
• Investigates customer issues & seeks to understand the needs of the customer beyond their expectation
• Committed to expanding their knowledge of MCC's products & services
• Functions collaboratively within diverse departments, groups & across the plant to achieve common goals. Demonstrates the ability to be a good team player by assisting colleagues within the plant as required
• Exhibits understanding & appreciation of opposing perspectives on issues & adapts a flexible approach as situations change.

About MCC

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world's most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Hally Labels, Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

About you

• Microsoft Word, Excel & Outlook intermediate proficiency
• Shows solid PC skills with the ability to learn new systems quickly
• Ideally you will have experience in Customer Service within the manufacturing industry
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships
• Excels in organisation & time management skills
• Sound verbal & written communication skills
• Ability to work autonomously as well as in a collaborative team
• Demonstrates a problem-solving acumen with strong attention to detail
• Proactive in style & initiative driven whilst remaining positive & resilient
• Flexible & adaptable to change
• Must have reliable transport
• Eligible Australian/New Zealand working rights.

The benefits

• Competitive remuneration
• Free onsite parking
• Flexibility offered? g. hybrid/ remote because we value our employees & their families with a focus on work life balance
• Health & wellness program
• Local & global career opportunities to development & build your brilliant career (encouraged & supported)
• Private health insurance discount (not applicable to NZ yet)
• To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service
• Traineeship pathways
• Opportunity to progress a sales career
• Employee referral program, our employees are rewarded for helping us find great talent!
• Reward & recognition programs aligned to our values and with high performance
• Regular social events encouraging a fun & friendly environment
• Supportive & inclusive environment
• Progressive, market leading & high performing business
• Continuous learning opportunities & support for you to grow & make a real difference
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know! If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Inclusion & Diversity

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people (N/A to NZ), LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

Job site questions for quick filtering

• Any print industry experience
• Salary expectations
• Experience in Customer Service
• Certificate/qualification/s in sales or admin
• Working rights