AddressAbout us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.
About The Role:
Reporting to the Customer Service Team Leader, the Customer Service Representative (CSR), working in a Contact Centre environment, will primarily engage with customers, banks, valuers and other key stakeholders to manage the progression of valuation jobs.
The purpose of the Customer Service Representative role is to:
- Provide exceptional Customer Service in the management of customer and other stakeholder’s queries via multiple channels, primarily inbound calls.
- Resolve a customer's question/problem, providing appropriate solutions for customers
- Manage and prioritise a range of back-office tasks related to the progression of valuation jobs through to completion
About you:
The Customer Service Representative will be responsible for delivering an excellent client experience by:
- Answering inbound calls and responding to queries via multiple channels with a first point resolution objective
- Identifying and assessing client’s needs to achieve satisfaction
- Managing customer interactions via a telephony system, Microsoft Office 365 and various web-based applications
- Providing all clients with excellent Customer Service
- Completion of back-office tasks required to progress a valuation job from receipt to completion. Examples of these tasks may include following up customers and stakeholders to secure documentation; loading documentation in jobs; management of job holds and delays and manually logging jobs
- Completing tasks in line with defined Opteon business processes
- Continuously striving to develop personal skills and knowledge
What we offer:
- Training and professional development
- Flexibility to work from home
- Corporate health insurance discount
- Market leading valuations IT system
- Novated leasing
- Wellbeing initiatives including EAP services
- Opportunity to become a shareholder in the future
Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
How to apply:
Please apply for this position by submitting your application online including your resume and covering letter.
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