Address
Form of workAbout Us
Dive In Swimming Academy is a family-owned swim school based in the Penrith area. We pride ourselves on building strong foundations of safety around the water, as well as encouraging a lifelong joy of swimming for children.
We passionately believe that swimming is a heart-healthy activity for children which helps their wellbeing.
As a family owned, independent business who has operating for a decade, our goal is to ensure our customers have a positive experience. We are focused on the safety, progression, technique, and enjoyment of the children we teach.
Dive In Swimming Academy isn’t just a swim school; we are an environment where our team are family. We enjoy watching our students grow their skills to levels they never knew possible.
Dive In Swimming Academy stands firm on a foundation of values and behaviours that guide our every endeavors. Safety First isn't just a mantra; it's a commitment to nurturing a secure swim environment where every our Team and Customers alike feels protected and empowered. Integrity & Respect are the cornerstones of our culture, fostering trust and ensuring that every interaction is characterised by honesty and dignity. Through Team Collaboration & Personal Accountability, we unite as one cohesive team, recognising that our collective efforts drive our success. Our Customer-Centric Focus places our families at the heart of everything we do, ensuring that their needs and aspirations are our top priority; we embrace Continuous Learning, seeing each day as an opportunity for growth and improvement. At Dive In, our values aren't just words – they're the guiding principles that shape our journey and define who we are, these are what we look for in our future team members also.
With this in mind, we are currently searching for a casual Customer Service Representative and Team Player to join our amazing team.
About the Position
We are looking for a Customer Service Representative's that will work on our busy front desk, in answering phone calls, and greeting parents and their children, to ensure a positive experience each and every time they interact with the Business.
You will do this by:
- Greeting and welcoming families
- Supporting parents with bookings and enquiries via the phone, email or in person
- Recording children’s attendance
- Supporting Swim Teachers with children’s grading, skills assessments & swimming development
- General administration and housekeeping, such as running reports
- Serving parents and staff with kiosk purchases (including making coffees)
- Ad-hoc tasks required, particularly during peak times
We are looking for a number of people who can commit to a minimum of 3 the following shifts:
- Monday 8.30am - 12.30pm
- Monday 2.30pm - 7.30pm
- Thursday 8.30am - 12.30pm
- Thursday 2.30pm - 6.45pm
- Friday 8.30am - 12.30pm
- Friday 2.30pm - 6.45pm
- Saturday 7.45am - 12.45pm
- Sunday 7.45am- 11.45am
Split shifts may also be available
If you are self motivated, a team player and have good Customer Service experience as well as:
- Have the ability to multi-task in a fast-paced environment
- Possess basic computer skills
- Excellent phone manner
- Have the ability to take the initiative to complete tasks in a timely manner individually and as part of a team
- Barista training is highly desirable, however training can be provided for the right candidate (desirable)
- Can do attitude - Passionate about Customers and the Dive In Swim Academies' success.
- Have the ability to multi-task in a fast-paced environment
- Current Working with Children Check (or willing to obtain)
- Successful candidates must be able to commit to a minimum of 3 or more shifts to the roster above - Please do not apply if you are not available and willing to work in the required shifts .
How to Apply
If this sounds like you, please Apply Now with your resume, and a cover letter is also highly regarded, stipulating how you will be suited to the position.
Only successful applicants will be contacted.
