YOUR MISSIONTo support front end key accounts & field account sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant and competitive service levels to assigned Accounts.
- To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
- To ensure market competitive reliability and responsiveness to assigned Accounts in regards to order entry support, orderbook deliveries and conversions, complaints and returns etc.
- To facilitate cross functional alignment and communication between key stakeholders – Key and Field Sales Account team, Purchasing, Demand Planning, Operations and IT – ensuring assigned account needs and requirements are addressed.
- To support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts – orderbook, forecasting and budget compliance / achievement
- To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels
YOUR TALENTUniversity degree in business or equivalent, ideally with focus on sales, supply chain or financeFunctional: 2+ years experience in sales, sport or FMCG industriesMicrosoft excel: AdvancedMicrosoft Powerpoint: BasicData AnalysisAnalysis and complexity management
Relationship managementCustomer service skillsInitiative and pragmatismPresentation skillsBusiness planning and forecastingAttention to detailSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
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