Customer Service Representative Opportunities

Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business! In this role you'll be responsible for:

• Resolving customer queries and providing one-on-one support via email and phone, acting as an advocate for Kogan customers
• Supporting best practice and compliance to ensure an exceptional customer experience
• Liaising with our freight carriers to ensure the prompt delivery of all orders placed via the website
• Collaborating with internal teams to support the resolution of customer queries and identifying improvements to continue to provide exceptional customer experience
• Keeping up to date with the latest Kogan.com products and trends to ensure informed and up to date information is provided to our customers

To be successful in this role, you should be:

• A University Degree will be highly regarded, but is not essential
• Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
• An effective and empathetic communicator.

You'll be able to articulately and clearly engage via different channels, including phone and email

• Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
• Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
• A multi-tasking ninja
• we expect you to juggle 50 different tasks at once without dropping the ball (we’re not kidding)
• Ready to challenge, be challenged, and work within our highly disruptive business model.

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and

New Zealand’s eCommerce future

• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan

First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!