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Form of workJoin a purposeful NFP organisation, managing and triaging Level 1 queries in line with an exciting new project! HR software experience well-regarded.
- Join this renowned NFP, dedicated to improving lives & serving the community - multiple 6-month fixed-term contracts available!
- A dynamic and inclusive work environment, perfect for candidates with strong Customer Service and call centre experience.
- Perks include two days WFH flex, salary packaging, and a supportive team located in the heart of the Hills District!
Lotus People are very excited to be partnering with this well respected not-for-profit organisation who specialise in providing care and support to individuals, families, and local communities. With a national presence and team of over 4000 employees, this is a well-established organisation that is recognised for their dedication to improving lives and creating a positive impact in the community. The team thrives in an inclusive and collaborative atmosphere, fostering a positive and supportive workplace where employees contributions are highly valued.
THE ROLE
Are you seeking a rewarding helpdesk opportunity within the non-profit space? The successful candidate will excitingly be the front-line of support for inbound customer and employee queries related to an upcoming system implementation.
This role would suit an individual with a passion for Customer Service, and providing comprehensive Level 1 support to employees in need via phone, text, and email. This role requires an individual with previous exposure to a call centre/helpdesk environment - experience within HR software (ideally Workday) will be highly regarded.
THE DUTIES
- Managing a high volume of inbound calls, emails, and text messages with professionalism.
- Triaging enquiries and escalating to other levels, where appropriate, for efficient resolutions.
- Updating and maintaning data and records within the contact management platform.
- Ensuring accuracy and demonstrating ability to work under pressure, de-escalating any complex situations that may arise.
- Modern office located in the heart of the Hills District - on-site parking, and close proximity to public transport!
- Work from home flexibility two days per week.
- Strong employee recognition system in place - testament to the supportive and inclusive workplace culture.
- Purposeful non-profit organisation, making a difference to those in need within the community.
- Salary packaging available - enjoy the benefits of a portion of salary tax-free!
- 6-month fixed-term contract with genuine potential to extend.
- Prior experience in call centres, demonstrating the ability to handle high call volumes effectively.
- Previous experience with HR Software (ideally Workday) is highly favourable.
- Excellent written and verbal communication skills.
- Switched-on and proactive, with great attention to detail.
- Strong listening skills, patience, and resilience.
- An aptitude for understanding complex concepts and absorbing information quickly.
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Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us.
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REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at info@lotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher!
