Customer Service Representative

Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. The primary function of the role is to manage all customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailer and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.Duties and Responsibilities:

• Manage and process refunds, returns, and replacements via the Ecommerce Online Portal, ensuring accuracy and timeliness.
• Provide regular updates to customers regarding repair timelines and facilitate a smooth progression of products to technicians or repair centers.
• Coordinate with logistics and service partners to track deliveries, returns, and assessments, ensuring efficient resolution of issues.
• Address individual complaints related to online purchases, handling each with care and professionalism.
• Follow up with external partners and update customers on the status of their orders, including inspecting deliveries for failures, damaged products, and missing items, while also managing inbound calls from customers and contact centers regarding Ecommerce queries.

About YOU:

• Minimum of 2 years in a Customer Service position
• Must have call centre experience
• Proficiency with MS Office applications
• Experience with SAP (desirable)
• Customer focused with an empathetic approach to customers, team player
• Must be organised, able to prioritize tasks and take initiative
• Must be a quick learner and adaptable to change
• Attention to detail essential

What’s in it for you?

• Generous discount on company products
• Access to discounts and special promotions with retail partners
• Access to wellbeing platform
• Heavily discounted gym membership
• Onsite parking

If this role sounds of interest, please click the “Apply Now” button or contact Juma on 0413 051 365 or Leah on 0447 599 632 for more information.Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Homebush, New South WalesSalary
$0.00 - $0.00 AnnualWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published12-Apr-2024Learn more about this jobLeah Tallon0282709700New South WalesSCHEMA MARKUP ( This text will only show on the editor. )Your working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.