AddressCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Are you an experienced Customer Service professional looking to join a global, ASX listed blue chip organisation to take the next step in your career?
Let's fast forward you, fast!
As part of the brilliant CHEP Customer Support team, your role will be to manage inbound calls and emails from Customers and CHEP field staff, ensuring that questions are answered and any issues are resolved. This role will primarily be based at our shiny, new offices in Macquarie Park (with flexible Hybrid / Work from home arrangement available) and reports directly to the Customer Service Team Leader.
The key responsibilities of this role include:
- Resolving queries around account transactions, invoices, systems queries, new accounts and general support
- Answering 40-45 calls/day professionally and positively, providing first call resolution
- Focusing on the customer to understand their needs and pain point to effectively problem solve
- Entering and maintaining accurate data records on various systems
- Actively working to understand CHEP's business functions, systems and products so you can provide a one-stop shop for inbound calls
- Action all same day deliveries and/or cancellations within agreed timelines
- Understands all systems used by CHEP Australia and the use of data within those systems.
- Helps to identify and contribute to performance improvement activities, to ensure continuous development
- Resolve operational day-to-day issues for CHEP logistics movements with CHEP Logistics Carrier within agreed timelines via phone or email communication within agreed time parameters.
- Communicate with customers in relation to their transport requests and notify of any delays to deliveries within agreed timelines via phone or email communication within agreed time parameters.
What you can bring:
- Demonstrated experience in a busy Customer Service and or logistics role within a contact centre
- Experience in quickly and efficiently solving customer issues
- A can-do positive attitude with an empathetic nature
- Computer literacy with proficiency in Microsoft Office
- Some knowledge of SAP / Saleforce would be an advantage
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- Strong attention to detail, with systematic and timely follow-through
- The ability to handle multiple tasks/projects and operate well under pressure
We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values. Someone who will support the ambition to foster Supreme Customer Value!
More about CHEP, a Brambles Company:
CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world's most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the 'share and reuse' of the world's largest poll of reusable pallets and containers. We connect people with life's essentials every day in a nature-positive way.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.
CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there!
Benefits:
- Work for an accredited Global Top Employer in Australia
- Flexible Hybrid working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
- Unparalleled opportunities to advance and accelerate your career
- Attractive options to purchase Brambles shares
Our team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.
With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.
Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You'll be working for a company that is changing the way goods get to market. You'll optimize 300,000 supply chains instead of just one. You'll join an efficient and collaborative team who punches above its weight. You'll be working for the good of humanity.
Interested? To apply, please click the 'Apply Now' button below. Please remember to highlight in your Resume how your skills, qualifications and experience address the ideal candidate requirements.
Agencies, please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.
Preferred Education
Not Indicated
Preferred Level of Work Experience
1 - 3 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
