Customer Service Representative

Job Details:

Position: Temporary Customer Service Representative
Employment Type: Full time or part time temp roles (Monday to Friday) available with the possibility of extension and permanent employment
Pay: $37 per hour + superannuation
Timings: Full time office based role!
Location: Camperdown, Sydney

Job Requirements:

About the role:

• Handle both inbound and outbound Customer Service inquiries
• Investigating potential cyber security concerns and assisting customer that were affected
• Provide essential support to victims of cybercrimes and identity theft
• Deal with a lot of different queries and concerns
• Following various procedures

About you:

We are looking for team players with previous call centre experience and a great level of empathy. Our ideal candidate would have previous exposure to fraud prevention or investigation, but if you have experience dealing with claims or you have worked in the banking sector in the past - this role might be perfect for you!

You will also have:

• Excellent verbal and written communication skills.
• Good amount of resilience and ability to confidently assist individuals in crisis situations
• Strong problem-solving abilities and the capacity to handle competing priorities.
• High ethical standards and a commitment to working with integrity.
• Willingness to listen to and act on feedback professionally.
• Inbound call centre experience.