Address
Form of workGovernment department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Customer Service Officer to join their busy team for an 12-month temporary assignment.
About the role:
As Customer Service Officer - Complaints, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:
- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions
- Previous experience of responding to complaints - both over the phone and written
- Government background is a must!
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills - both over the phone and written
- High attention to detail
- Excellent data entry and record keeping skills
- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Chermside, QLD location
- Multiple positions available
- APS4: $43.82 per hour + super
- APS5: $55.24 per hour + super
*** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
