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Form of workCompany Description
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop everyday for their connectivity needs.
Job Description
Our Customer Service Representatives are an integral part in providing high quality customer experience to our growing Home Broadband customers through providing technical guidance and resolution.
The role of CSR has a direct impact on the business and is critical for our success.
What will you do?
Answer customer queries in relation to sales, billing, technical support, installation and provisioning requests.
Deliver a high level of customer interaction by communicating, prioritizing and actioning queries ensuring they are addressed in a timely manner.
Work with the team to provide solutions for customers regarding technical and maintenance requests.
Communicate with customers proactively and enthusiastically.
Manage and resolve customer billing queries by liaising with sales and technical staff.
Deliver an excellent customer experience by demonstrating high levels of technical knowledge & positive interaction.
About you:
Highly empathetic and curious learner
Previous experience in Customer Service or client facing role.
Ability to build and maintain both strong internal relationships and professional relationships with clients.
Strong written & verbal communication skills.
Technical understanding and ability to resolve complex issues.
Professionally conducting all communication with customers with an understanding of etiquette and appropriate resolution of matters.
Enjoy working in a team environment.
What can we do for you?
As an ASX Listed organization and operating from a well-connected central CBD location.
We’re progressive. We understand that life exists outside of work which is why we provide flexible WFH options.
We provide a platform for growth and development, across the organization.
We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.
We welcome diversity. We encourage and seek out diverse backgrounds and opinions because we know differences challenge us and help us grow.
We give back. One of the many benefits is getting free internet for your home and a free mobile SIM plan just for being part of the team. Now that's a super work perk!
We win together. Everything is more fun when you’re part of a team. And we have a pretty good one here at Superloop! We know that when we encourage every voice and act as a unified unit, we can achieve anything.
You have an opportunity to be part of the next exciting part of our journey. What are you waiting for?
