Customer Service Representative - Casual

• You are a hard worker who's driven to make a difference for our customer
  
• We are a diverse and inclusive team
  
• Together we can create brilliant customer experiences

Do Work that Matters

As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

• Concierge and welcome calls
  
• Missed payments and early-intervention collections
  
• Simple Customer Service enquiries

See Yourself in our Team

We currently have Casual positions available with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

We're Interested in hearing from people who

• Genuinely care about the experience of customers
  
• Have excellent communication skills
  
• Have the ability to navigate new technology and computer systems
  
• Are naturally curious, resilient, empathetic and adaptable
  
• Have aspirations to grow their career with us

Hours and training

We have multiple start dates throughout the year. To be considered for this role you must have the following availability:

• Available to work a minimum 15 hours per week, split over 3 shifts (minimum 5 hours per shift). 2 of these 3 shifts will be weeknights from 3pm - 8pm.
  
• Available to work from the Sydney Eveleigh office, once a fortnight. Outside of this, we'll do our best to accommodate your work preferences & availability.
  
• Training will commence with all new starters undergoing mandatory training for the first 4 weeks (3 days). Please note, we cannot provide any time off during the training period.
  
• Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.
  
• There are opportunities to transition to permanent part-time positions.

If this sounds like the role for you then we would love to hear from you. Apply today!

Whether you're passionate about Customer Service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.