AddressThe Client
With an impressive global reach this freight forwarder is proud of its reputation of delivering exceptional service across all modes of international transport.
The Position
Reporting to the Customer Service Manager you will have Freight Forwarding experience in the Australian market and be able offer critical client support by:
- Working for a well established freight forwarder, you must have forwarding experience within Australia
- Updating clients regarding order status including delays
- Ensuring customer agreed service levels and value add services are met
- Responding to customer enquiries in a timely professional manner
- Ensuring customer retention by addressing and resolving service issues
- Co-ordinating customer shipments with origin office, whilst continuing to monitor shipments until destination delivery
- Developing ongoing client relationships
- Well developed Customer Service skills
- Excellent knowledge of the Freight Forwarding industry - 1+year
- Proven relationship management and influencing skills
- Excellent communication skills with a highly service orientated approach
- Full working rights within Australia
- Opportunity to work for an expanding company
- Banksmeadow location
- Excellent salary package
Additional information
- Strong Local and Global Coverage
- Freight forwarding experience a must
- Airport location
