Customer Service Representative

Proclinical is seeking an ANZ Customer Service Representative. This role is crucial in providing exceptional Customer Service to both internal and external customers, enhancing working relationships, and driving continuous improvement of quality and process. The successful candidate will ensure that each customer's experience is of the highest standard possible, while contributing as part of a productive and successful team.

Key Responsibilities
- Handle customer and stakeholder inquiries and complaints efficiently and effectively, escalating where required.
- Manage customer and commercial team interactions through telephony services.
- Contribute to achieving the team's set KPIs by ensuring all customer orders, bookings, and invoices are processed accurately and efficiently.
- Manage orders, consignment inventory, liaising with product specialists, hospital staff, and warehouse to maintain stock availability at hospital locations.
- Build effective relationships with internal and external stakeholders.
- Take ownership for accuracy and completeness of work.
- Collaborate across multiple departments including Finance, Warehouse, Supply Chain, Commercial team, Loan kits, etc.
- Work across multiple business units including Ethicon, DPS, and Mentor.

Key Requirements
- Intermediate Microsoft office and PC skills.
- Experience in a Customer Service and/or Order entry role or similar.
- Proficiency in English and other languages based on regional needs.
- Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications.
- Experience in commercial relationship and negotiation.
- Proven ability to handle multiple competing priorities.
- Generally requires 2+ years related experience.
- Knowledge of the medical devices industry is desirable.
- Experience with SAP in the order to cash process is desirable.

If you are having difficulty in applying or if you have any questions, please contact Lewis via email - ********@proclinical.com