Customer Service Representative

About ONEST:
At ONEST,  Our mission is to help you surpass your mental and physical goals. We are more than just a supplement company; we are a community bound by a common purpose - to live a lifestyle of peak performance.
 
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a mid to Senior level Customer Service Representative. This role is pivotal in providing top-notch Customer Service and support, ensuring customer satisfaction, and maintaining the company's positive image.
 
Responsibilities:

• Serve as the first point of contact for customer inquiries through various channels including phone, email, live chat, or social media, ensuring a positive customer experience with timely, accurate, and friendly responses.
• Efficiently address and resolve customer issues, complaints, and queries to ensure satisfaction and maintain loyalty, including follow-up to verify resolution.
• Maintain comprehensive knowledge of the company’s products or services to provide accurate information and recommendations to customers.
• Collect and relay customer feedback on products and services to the appropriate departments to aid in product and service improvement efforts.
• Support sales initiatives by identifying potential sales opportunities during customer interactions and providing assistance to the sales team as necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints, and provide regular reports to management on customer satisfaction and areas for improvement.

 
Qualifications:

• High school diploma required; a degree in communication, marketing, or related field is a plus. Previous experience in Customer Service or a related field is preferred.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
• Comfortable using Customer Service software, databases, and tools. Basic knowledge of social media platforms and digital marketing is a plus.
• Strong team collaboration skills, with a willingness to participate in marketing initiatives and content creation.
• Ability to quickly assess customer problems and find effective solutions.
• Comfortable working in a fast-paced environment and able to adapt to changes in products, technology, and procedures.

 
At ONEST, we value innovation, quality, performance, and a healthy lifestyle. If you share these values and have the necessary skills and experience, we would love to hear from you. Apply today to join our team and help us inspire our community to reach new heights.