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Form of workWhy Allegion?
We are global (listed on the New York Stock Exchange) and love to reward people with internal career progression. We know most organizations say this, but our values truly define our culture, strategic direction and decision making. We pride ourselves on an amazing Employee Engagement & Wellness program which aims to give back to our people and the community.
We live our values every day; we are all about serving others and keeping people safe in a world that is full of uncertainty. We produce everything from mechanical to connected locks and mobile credentials. Our product team are innovative and practical and are constantly looking to ensure you have the best in market products to sell. We service residential, commercial, and large-scale projects like Olympic stadiums. Join us and we will keep you engaged and entertained.
The Opportunity
Reporting to Team Leader - Order Management, we are looking for a dedicated and detail-oriented Customer Service Representative to join our dynamic team!
- Permanent Full-time role
- Monday to Friday - your weekends are free
- True Customer Care Focus
- Fabulous Team!
Allegion takes customer care seriously. The Customer Service team plays a pivotal role in providing service excellence across our business and strives to meet the ever-changing needs of our customers.
Key Responsibilities:
- Processing of daily orders received via email and or EDI (minimum of 100 per day)
- Answer incoming phone calls promptly and efficiently.
- Provide pricing, stock on hand and delivery information.
- Retain product knowledge on a large extensive range.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Communicate and coordinate with other departments for order completion.
- Respond promptly to customer inquiries.
- Record and maintains details of all changes related to purchase orders.
- Ensure data entered into the ERP system matches the customer purchase order to maintain a low error rate and minimize customer credits due to data entry error.
What We're Looking For?
- At least 2 years’ experience in Customer Service within the manufacturing / wholesale industry
- Knowledge of the building industry (door hardware) is advantageous.
- Experience with Movex, SAP, CRM platforms preferred.
- Intermediate skills in Microsoft applications (Excel, Word, Outlook)
- Accurate data entry skills essential, with an error rate of less than 1% - 2%
- A can-do attitude with exceptional attention to detail.
- Strong ability to multitask and manage multiple priorities.
- Customer-centric mindset with excellent communication skills.
- Collaborative and team-oriented approach.
- Background in Customer Service is a strong advantage.
- Desire to exceed expectations and deliver outstanding Customer Service.
- Proactive and self-driven nature.
What's in it for you?
- Being part of a growing an innovative global company with the opportunity to work with strong leadership and a clear market strategy.
- Local and global network of resources and learning and development pathways - we invest heavily to upskill our team.
- A generous salary package.
- The opportunity to work for an organization that is truly committed to its people.
If you're ready to take your Customer Service skills to the next level and contribute to a thriving team, we encourage you to apply today via SEEK.
Not sure if your experience perfectly aligns with the role?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Don’t miss this outstanding opportunity to join a true global leader!
You must be either an Australian citizen or a holder of an Australian Permanent Residency Visa.
Visit us at www.allegion.com.au to know more about us.
PS - Only shortlisted applicants will be contacted.
