AddressOur client is a leading global logistics provider known for its comprehensive and customized supply chain solutions. With a vast network of over 300+ locations, they ensure the smooth and efficient movement of goods worldwide. They offer a full range of logistics services, including air and ocean freight forwarding, customs brokerage, and distribution, all backed by exceptional Customer Service and a commitment to excellence.
Job Description:
We seek a highly motivated Customer Service Representative with extensive experience in freight forwarding and logistics. The ideal candidate will be the daily interface between our company and clients, ensuring seamless and professional service delivery.
Key Responsibilities:
- Deliver exceptional Customer Service, providing first-class advice, assistance, advocacy, and escalation resolution.
- Monitor shipments and provide customers with status updates and delivery confirmations.
- Ensure timely and accurate processing of all shipments to meet legislative, client, and best practice requirements.
- Prepare and process documentation related to shipping, customs clearance, and other logistics activities.
- Assist in developing and implementing Customer Service policies and procedures.
- Manage regular business reviews.
- Over five years of Customer Service experience in freight forwarding, logistics, and import/export operations.
- Strong customer engagement, communication, and problem-solving skills.
- Strong attention to detail, numerical data analysis, reporting, and presentation skills.
- Knowledge of CargoWise1 is highly advantageous.
- Proven experience in Customer Service within the freight forwarding and logistics industry.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Ability to collaborate with internal teams and clients to ensure seamless service delivery.
- A proactive approach to problem-solving and continuous improvement.
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Join a leading and well-known brand as they continue to expand and innovate in the logistics industry.
If you're ready to take on a pivotal role in shaping the future of international freight forwarding, apply now to be part of this exciting journey with a dynamic and growth-oriented team!
