AddressDo you want to join a leading digital utilities connection company with exciting growth opportunities? Join us!
Bemoved (formally Fast Connect) is Australia’s leading utilities connections service provider – helping customers organise their electricity, gas, phone and internet accounts when they move home. We are looking for our next Customer Service superstar!
The position will be providing exceptional Customer Service over the phone, email and webchat, whilst demonstrating the value of the Bemoved/Fast Connect brand to our customers. There is also the opportunity for the role to progress into to a Team Leader position for the right candidate.
Two fulltime positions have become available to join our small, West Perth based Customer Service team. Working hours can be flexible with no weekend work required. We are looking for long-term team members and offer promotional opportunities and exciting career growth.
We would love you to join us. Previous call centre, energy and/or telecommunication experience is helpful, however all industry training is provided at onboarding and beyond.
Why do our employees stay with us long term?
- Further develop their careers with an entry level role or Team Leader position.
- Ongoing training and support from on-ground leadership.
- Supportive and collaborative environment.
- Relaxed atmosphere in the office despite the fast-paced work environment.
What we need you to do:
- Handle incoming customer calls and online enquiries, providing exceptional Customer Service at every interaction.
- Deliver on KPIs and targets relating to sales, responsiveness, quality, and customer excellence.
- Own customer queries, delivering a first call resolution.
- Demonstrate the value of the Bemoved/Fast Connect brand and service at every customer interaction.
- Own and drive self-development with a can-do attitude.
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
The successful applicant will be digitally proficient with a bright, friendly and disciplined work ethic. Reliability and punctuality essential.
Due to high volumes, only short listed candidates may be contacted.
