Customer Service Representative - Social Media

Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service - Social Media department based at the Sydney Olympic Park Office. This role is responsible for providing exceptional Customer Service and resolving customer enquiries and requests that are received via social networks. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.Duties and Responsibilities:

• Managing each case from start to closure in relation to product failures and after-sales experience which are received via Social Media platforms.
• Liaise with internal and external teams to gather information to swiftly manage a customer’s case and provide resolution.
• Handle customer complaints and challenging customers posts and messages; Escalate customer cases when required.
• Manage each case using Internal and Social Media systems and software, adhering to relevant guidelines such as response rate, scripting and documentation.
• Adhering to KPI’s to achieve best possible customer experience

About YOU:

• Minimum of 2 years in a Customer Service position
• Preferable to have relevant Social Media experience
• Knowledge and skills in providing mobile app technical support
• Proficiency with MS Office applications, with typing speed of 40 words per minute
• Have a passion for Customer Service and enthusiastic about improving customer experience
• Must be a quick learner and adaptable to change

What’s in it for you?

• Generous discount on company products
• Access to discounts and special promotions with retail partners
• Access to wellbeing platform
• Heavily discounted gym membership
• Onsite parking

If this role sounds of interest, please click the “Apply Now” button or contact Juma on 0413 051 365 for more information.Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Homebush, New South WalesSalary
Based on ExperienceWork Type
ContractorIndustryElectronicsDate published01-Mar-2024Learn more about this jobLeah Tallon0282709700New South WalesYour working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.