AddressCustomer Service Representative
Your new company
You'll be working for one of Australia's trusted logistics and freight management solutions providers since the late 90s. Today, they are currently one of the nation's fastest growing logistics specialists, supporting close to 100 leading brands across multiple sectors, through Australia and other international countries.
Your new role
- Dealing with a range of customers, couriers, and key stakeholders, which combines a few inbound and outbound calls as well as significant email communication.
- Provide regular informative updates for all open enquiries.
- Investigate issues and promptly escalate and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues.
What you'll need to succeed
- Experience in freight & logistics is highly desirable.
- Previous Customer Service experience
- A bubbly personality
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Strong computer skills, including multiscreen navigation
- Salesforce preferred but not essential
What you'll get in return
- Fun and supportive environment
- Ping pong table on site
- Team lunches, competitions, and functions
- Parking on-site
- Genuine career opportunities
- Flexibility for 1 day hybrid once completing training
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **********@hays.com.au or call us now on 03 9604 9***. I also have additional Customer Service roles, so please get in touch if you think this role isn't quite what you're looking for. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
