Customer Service Representative

Truganina based business, W R & D Wells Pty Ltd (Part of Danish owned Vikan group), is seeking a passionate and a result driven person in a full-time capacity here in our fun, dynamic and energised office. This exciting role is at the centre of what our company is known for – strong customer relationships and the delivery of the best customer care in our industry.

This role is vital within our team and requires someone who likes dealing with people, enjoys becoming a product expert and is well organised. This is an excellent opportunity for an experienced Customer Service / Representative to grow their career in providing office and administration support for a growing and vibrant importing company.

 Who are we?

• Wells is an established company (95 years) supplying quality strategic food safety products to the dairy, meat, food, beverage, processing and pharmaceutical industries. 
• We are an importer and distributor with a focus on business-to-business sales.
• We are exclusive importers of the Vikan hygiene system® and associated cleaning and food handling tools. With over 800 different products, Wells are now positioned as the market leading supplier of cleaning tools to the food, beverage and distribution sectors in Australia and New Zealand.
• We are a progressive company that values its people. Our working environment is enjoyable and our team is committed to being the best that they can be.

Here's what your day might entail as our Customer Service Representative:

 Answering phone calls in a professional and timely manner;

• Handle client queries and provide excellent Customer Service via phone and email;
• Accurate data inputting in relation to purchase orders;
• Greeting and directing internal and external visitors;
• Liaise effectively with all staff and clients (development of your product range knowledge);
• Managing a high volume of daily correspondence;
• Ordering of stationery, kitchen items and consumables;
• General administration tasks and housekeeping,
• Assistance to team members as required.

What you will need to succeed

• Excellent problem solving, communication and people skills,
• Demonstrate an ability to work within a team and follow procedures,
• A high level of attention to detail,
• An intermediate level of proficiency with Microsoft Excel, MS Suite and accounting packages (Attaché experience an advantage but not essential),
• Initiative, self motivation and a "whatever it takes" attitude.

 Here's what we will give you

• Generous remuneration package
• An abundance of training and support
• A fun and dynamic workplace

 If this sounds like your gig and you are excited by the opportunity offered, we would like to hear from you.