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Form of workCustomer Service Officer
Toll People are recruiting Retail/Admin/Customer Service position. Role is an ongoing fulltime casual position 8am to 4pm Monday-Friday in Darwin's East Arm with a view to transferring permanent after 6 months. We are seeking a dynamic person with strong work ethics and a focus on safety in the workplace.
To be successful, you will have:
- Answering emails/data entry on customer notes
- General administration duties including data entry, diary management, file and document management
- Dealing with connotes and freight scanners
- Quality record-keeping and documentation/data integrity
- Proactively promote the organisation's range of services to increase conversions
- Coordinate Customer Service requests and transactions in a contact centre environment, providing general information and professional advice ensuring customer needs are continuously met
- Identify new business opportunities through inbound and outbound channels for the organisation
- Achieve individual key performance indicators including adherence, data quality
About you:
- Exceptional communication skills
- Experience in a Customer Service/contact centre role is mandatory for this role
- Exposure to sensitive information in previous roles advantageous
- Can adapt to a diverse spread of enquiries
- Sound understanding of strict policies and procedures
- Have the ability to prioritise work load and multi-task
- Ability to work well in a team
- Work in and adapt to a changing environment
- Demonstrate a high level of relevant computer literacy skills
- Commitment to holistic Customer Service
- Have a strong commitment to safety
- Must have strong work ethics, be punctual and reliable
- Be able to work efficiently & accurately within a small team
- Have attention to detail and Customer Service
About Toll People:
Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development.
If you're interested in this role, please either click on 'Apply' and uplaod a current up-to-date resume
Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.
All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and drug & alcohol testing prior to being accepted.
Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.
www.tollgroup.com/tollpeople
