Customer Service Representative

Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

Looking to relocate? Have you considered Darwin? Perched on a harbor, Darwin is a beautiful warm city, close to nature, with a warm holiday vibe all year round. 

The Opportunity

Are you someone who thrives on meaningful interactions and is eager to take your career to the next level? Come and discover the opportunity to join our Darwin Branch - be sure to check out the video below!

Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. Our customers consist of both homeowners and builders seeking a diverse range of our premium products and solutions. Being a Customer Service Representative, you’ll embody the friendly voice our customers rely on, leaving a lasting impression with every interaction. 

What Will You Do?

Working with a friendly and inclusive team, you will be a key contact for sales and service enquiries. This will see you: 

• providing personalised assistance to customers, handling inquiries and quotes via phone and email
• nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities
• partner closely with internal stakeholders including marketing, warehouse, and sales teams to exceed customer expectations. This involves managing product specifications, customised packaging, and delivery timetables
• nurturing and growing relationships with customers to uncover new business opportunities and foster enduring partnerships
• be part of a team that champions innovation, empowering you to enhance internal processes and enrich our value proposition

More About You

With your warm and empathetic demeanor and eagerness to grow and develop in this role, you will bring:

• exceptional Customer Service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• the ability to influence and build rapport with internal and external stakeholders
• problem-solving skills and ability to liaise with management and relevant teams on a range of matters
• demonstrated computer literacy, with experience in data entry and MS Office

What’s In It For You?

• receive a competitive salary package with the added perk of a quarterly bonus
• generous paid parental leave, including continued super contributions while you’re on leave
• flexible working arrangements – we can provide flexible working hours as we want to support you in a way that works best for you!
• specialised onboarding program – enjoy a tailored onboarding experience designed specifically for you, where you’ll receive comprehensive training, support, and guidance from our Customer Service experts on our systems and products
• evolve your career – make the most of our online learning platform to support your continuous development
• support and wellbeing – to help you thrive we offer great health and wellbeing initiatives including access to our Employee Assistance Provider (EAP), free annual flu vaccinations, and eligibility for a Fitness Passport
• exciting rewards – enjoy access to a range of discounts across travel, vehicles, health and more!

Come and discover us at bluescope.com/life-at-bluescope/careers

Together we can make a world of difference.

Applications close Wednesday 27th March 2024.