Customer Service Representative

Are you an experienced Customer Service Representative with a passion for providing tailored solutions to customers? This could be the role for you!

Our client is a global leader in process optimisation products and services for aggregates, mining and recycling. They are committed to providing tailored abrasive and impact application solutions to clients in over 150 countries.
This global team has over 35,000 years of experience across more than 3000 employees and technical experts. Utilising this knowledge, they differentiate themselves from their competitors, by working with their clients to provide unique solutions that work with their existing processes rather than just a turn-key product.
Our client is dedicated to being an industry leader in environmental stewardship by educating their customers, and recycling products and waste materials to minimise the consumption of natural resources.
As a part of continuous growth, they are currently seeking a Customer Service Representative to join their team in West Perth.
About the role
This multifaceted role will see you act as the first point of contact for customers and logistics providers. You will provide administrative support to the leadership team and their account managers.
As a part of your day-to-day duties, you will liaise and follow up with customers to ensure they are provided with the highest possible quality Customer Service, along with this, you will handle complaints and queries. Using your fantastic attention to detail, you will create quotes, and process purchase orders and invoices.
In addition, your responsibilities may include but are not limited to:

• Maintaining customer records and reports
• Coordinating technical registers and KPI’s
• Identifying process improvements
• Assisting with departmental and regional projects

About you
You will have a proactive approach to Customer Service and a keen ability to problem solve.