Customer Service Representative

Capital Transport is an Australian owned company with branches across the country.  We provide flexible, client-focused transport services complemented by industry leading technology.  This position will be located in our Rydalmere office close to public transport.

The Role

As a Customer Service Representative, you will be responsible for handling inbound calls, booking of on-demand jobs and following up on service issues by liaising with the client, sub-contractor and radio operators. You will work closely with our team of Account Managers to identify areas for growth within portfolios, proactively contact our top clients and encourage retention through strong relationships.

Key responsibilities will include but not be limited to:

• Inbound and outbound Customer Service enquiries
• Client liaison to keep them informed of any delivery updates.
• Proactive monitoring of client's jobs.
• Proactive contacting of top clients.
• Making welcome calls to new and regained clients

You

To be successful in this role you will be able to demonstrate the following skills and aptitudes:

• Excellent communication skills (verbal and written)
• Calm and professional telephone manner.
• Accurate data entry skills.
• Self-motivated and well disciplined.
• High attention to detail and genuine passion to provide a superior customer experience.
• Positive and proactive attitude.
• Ambitious, with a desire to grow within the company.
• Flexibility to work between 6am - 6pm, Monday - Friday. (no late nights or weekend work!)
• Reliable and punctual.
• Preference will be given to applicants who have experience working in the transport industry.

What you can expect when you join Capital Transport

Capital Transport provides a competitive salary above standard industry rates and has a key focus on growth and development within our business.

We provide an exciting, modern, dynamic and fun environment. You will be fully supported by both Management and the team around you to reach and exceed your goals.

Capital Transport promotes a healthy work-life balance with a friendly work environment. We love to host fun events such as team dinners, end of month BBQs among other regular functions and team-building events.

If you are outgoing, Customer Service oriented and are interested in a career in the Transport industry, please apply with cover letter and current resume Attn: Hollie Harpum,  Group Customer Experience Manager.