Address
Form of workWith over 40 sites Australia wide, Silk Logistics Holdings (ASX: SLH) (“Silk”) prides itself on its customer centric focus that is nimble, agile, and personalised to our client needs. Silk is undergoing a period of transformation and growth, on our journey to become the market leader of innovative supply chain solutions through our people, technology and connected networks.
The Opportunity
We are seeking a highly motivated, enthusiastic, and committed Customer Service Representative who wants to be part of a business that values Innovation, Respect, Integrity, Customer Centricity and Passion.
6:00am start
This opportunity will be based at our Port of Brisbane operation.
- Establishing professional rapport with customers and operations team
- Proactively supporting customers and operations to ensure service levels and customer satisfaction are maintained or exceeded
- Ensuring communication between SILK and customers is professional, prompt, accurate, and timely
- Processing and coordinating client orders with warehouse and transport teams to meet daily requirements and minimise costs
- Preparing and maintaining Key Performance Indicators (KPI)
- Making sure all stock is accounted for prior to customer stocktakes – in conjunction with the Inventory controller
- Participating in identifying opportunities for process improvement
To be successful in this role you'll have:
- Prior experience in a similar position within the Warehousing and Logistics Industry (advantageous)
- Strong computer literacy skills and experience with Microsoft Office 365 suite of applications
- Excellent written, verbal and telephone communication skills
- Ability to work in a fast-paced high volume work environment
- Proven eye for detail and accuracy
- Time management, planning and organisational skills
- High attention to detail & ability to work as part of a team or autonomously
Benefits:
- Career development
- Volunteer leave day
- Referral program
- Free carpark
Join Us
Silk believes in hiring the best talent. As Silk continues to evolve and grow, we encourage our team members to do the same through the career paths and opportunities available across the Group.
Our Team members reflect the diversity of our community. We value inclusion and each team members story. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
If you would like to be part of progressive and innovative company, APPLY NOW.
We appreciate your application and the time you took to apply. We will carefully review all applications, and only shortlisted candidates will be contacted for the next stage of the selection process. If you don't hear back from us, please consider that your application was not selected at this time. We wish you all the best in your future endeavours.
