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Form of workAre you an admin superstar with a passion for building relationships with customers? Look no further than Brown & Watson International, the ultimate destination for top talent in the lighting, electrical, and power solutions industry!
At Brown and Watson International, we have been setting the bar high for over 70 years by providing exceptional Customer Service and innovative award-winning products that have revolutionized the market. With a global presence that spans four continents, seven countries, and thirteen locations, we're all about fostering a supportive, collaborative, and fun work environment that encourages growth and development.
We're looking for a passionate customer focused individual to join our dominant Customer Service team. Someone who prides themselves on partnering and providing solutions to our customers with a smile!
About The Role
You will be flexible enough to be part of a team, yet have drive, and focus to work autonomously as and when required.
In this role, your primary responsibilities will be:
- Receiving and processing orders from customers via EDI, Avenue, Lucy, and manual order entry.
- Maintaining customer backorders as required.
- Liaise between customers & freight companies used by BWI.
- Provide price and availability over the phone and via email.
- Responding to customer enquiries.
- Identifying sales opportunities for follow up by Sales Representatives.
- Arranging freight for Export orders
- Raising RMAs for customers and stock returns where required
- Investigating, resolving, or escalating all customer enquires / complaints in a timely fashion.
- Relieve reception when required.
About You
You'll have experience as Customer Service professional that you can complement to our existing Customer Service team:
- Excellent phone manner
- Good organisational and interpersonal skills
- Strong Customer Service orientation
- Ability to identify sales leads
- Experience with MS Office Suite and CRM software
- Previous experience in the automotive aftermarket or electrical accessories would be an advantage
We believe in creating a diverse and inclusive workplace, which is why we are an equal opportunity employer and welcome applicants from all walks of life to join our team.
In addition to a competitive compensation package, we offer comprehensive benefits that include onsite parking and gym facilities, access to employee assistance and wellbeing programs, and employee product discounts across the GUD Group, which includes leading brands like Ryco, Brown & Watson International, and AutoPacific Group.
