Customer Service - School Photography

Job description

We are seeking a highly organized, positive person to join our busy Customer Service team in Heidelberg West. Ideally you will have experience in a similar role and be looking for a role that will offer you plenty of variety. If you are the superstar we are after, then we are happy to be flexible with work hours to give you that work/life balance that you are looking for.

This casual role will start in late January 2024 and involves providing excellent Customer Service and administrative assistance to both our schools and parent customers. You will assist the team with the co-ordination and communication between the Company and the many schools we work with as well as work as a part of our national Customer Service team to respond to parent enquiries.

The successful candidate will have:

· A warm and helpful personality

· Proven administrative and Customer Service experience

· Excellent verbal and written communication skills – the role involves not only dealing with customers on the phone, but also sending professional emails

· Great conflict resolution skills with an empathetic approach

· A determination to deliver long-term customer satisfaction

· A high degree of initiative and strong problem-solving skills when dealing with customer issues

· Superior organizational skills and the ability to juggle multiple deadlines and manage expectations accordingly

· A keen eye for detail and high accuracy

· Enjoy working both independently and as part of a small team

· Excellent computer skills – Excel, Word and Outlook

· Australian residency and no work restrictions

· Proof of Covid Vaccination required

Please provide a cover letter stating your suitability for the role, along with your resume.

Thank you for your application and please understand that only applicants selected for interview will be contacted.

Hours: 4 or 5 days

Expected Start Date: Late January 2024 through to June 2024

Job Types: Casual