Customer Experience Manager

Dan Murphy's

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.   The ROLE:

• Motivate and lead your team to deliver a world class Customer Experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

  The YOU:

• **YOU **use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• **YOU **are passionate about people development and motivate others to dream big and reach their potential 
• **YOU **are no stranger to a fast-paced environment and use forward thinking in your decision making
• **YOU **bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• **YOU **use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• ⭐️ Customer Education and Onboarding
  

  Assist customers in onboarding, provide education on product features, and give personalized support for success

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative Customer Experiences

• 💪🏼 Resilience
  

  Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables