Address Sunrise Behavioural Health is looking for an experienced Customer Service Manager to join their team.
Duties include:
Ensure high levels of customer satisfaction through effective communication, problem-solving, and service excellence.
Contribute to the development and execution of Customer Service strategies that align with company goals and enhance customer relationships.
Evaluate and optimise Customer Service processes, procedures, and systems to increase efficiency and effectiveness.
Help in strategising quality assurance programmes to maintain and improve service quality.
Analyse Customer Service data and metrics to identify trends and areas for improvement.
Collect and act upon customer feedback to drive improvements in service delivery.
Monitor and evaluate team performance, providing regular feedback and conducting performance reviews. Collaborate with other departments to resolve customer issues and improve overall customer experience. Manage the Customer Service division and oversee both sales and service customer interactions.
Ensure compliance with company policies, procedures, and industry regulations within the Customer Service division.
Lead, mentor, and motivate a team of Customer Service representatives to ensure they provide top-notch service.
Collaborate closely with the sales and service departments to ensure a seamless customer journey.
Qualification and Experience:
Must hold a Diploma in Business or Management or at least 3 years of relevant work experience
Must possess at least a minimum of 2 years of relevant work experience.
Must have the willingness to collaborate with other colleagues.
Must have a commitment to customer satisfaction and service excellence.
Must have strong interpersonal skills.
Salary: $70000 to $100000 excluding Super
Job-Type: Full-Time
