Address
Form of workAbout us
Weston Creek Veterinary Hospital was founded in 1973 by Randell Lemin and in 1992 moved to its current purpose-built building and has been servicing the local community since. Following the hospital philosophy “We treat all our patients with the same care and attention as it they were our own” it’s this that drives us to provide the best possible Customer Service and medical care to our clients and their pets.
Each employee here at Weston Creek Veterinary Hospital is an essential member of the team together providing knowledgeable, trusted information and dedication to patient care. Through ongoing training, we are always continuing to improve and add to our services. Together we will meet the daily challenges of practice with commonsense, kindness and humour.
The Role
We are looking for a Customer Service Specialist to join our team in a part-time role.
We are seeking someone with reception or Customer Service experience who is passionate about patient care, with the ability to provide a high level of client service and share this skill and knowledge with others. Some main responsibilities are:
• Greeting clients and patients and answering enquiries
• Receiving, screening and redirecting all incoming calls
• Scheduling appointments including reminder information
• Triaging consultations, emergencies & walk in appointments
• Providing over the counter product advise for different pet needs and life stages.
• Preparing invoices, receive payments and reconcile banking accurately
• Maintaining a clean and inviting waiting room space
About you
We are looking for a Customer Service Specialist who shares our passion and vision of gold-standard patient care and thrives in a fast-paced environment whilst providing an exceptional client experience.
• Exceptional written and verbal communication.
• Effective time management and organisational skills with the ability to prioritise workload.
• Ability to work under pressure, mitigate risks and be solution-focused.
• Ability to build relationships with internal and external parties.
• Ability to be flexible and adaptable within a team environment.
• High levels of positive energy, motivation, and passion.
• Knowledge and understanding of a veterinary clinic or medical environment (preferable).
• Have a patient-centric approach to their work ethic.
• A willingness to learn.
• Able to be autonomous and self-governing in their approach to work
• Uphold and be compliant with all WH&S regulations.
Qualifications/Experience
• Experience in a reception or Customer Service role.
What’s on Offer
Along with our vet and nursing teams, you will be supported by our reception team and Practice Administrator, who are all working towards the same goal of providing the highest standard of care to our patients.
Some of the perks;
• Standard shifts Monday to Friday 1.30pm to 7.30pm
• Saturday 1 in 4 rotation approximately
• Employee discounts.
• Access to our EAP
• Continued education
• Induction program to ensure you are set up for success.
• A management team that is approachable and welcomes ideas.
• Staff appreciation events throughout the year
• A dynamic, social, and fun team.
• Birthday cake
• A coffee machine (necessary!)
Apply Now!
If you would like to become part of our team, please send your resume accompanied by a cover letter to admin@wcvh.com.au
Job Type: Part-time
Salary: $22.61 to $28.57 per hour dependant on experience
Expected hours: 27.5 per week
