AddressWe are one of Australia's leading furniture and design brands. Synonymous with quality, service and sophistication, the company is supported by a diverse offering of premium product and design services across Australia and New Zealand. Whilst we are proud of our product, we are even prouder of our people, a diverse group of talented and passionate individuals who share a unique love for our brands and customers.
About the role
Are you ready for a dynamic role where every day is a new challenge? We're seeking a Customer Service Specialist to join our team! You'll be at the forefront of customer interaction, handling inquiries through various communication channels and resolving them quickly. This role requires you to navigate ERP and CRM systems, collaborating with internal teams.
What you'll do:
- First call resolution of customer enquiries.
- Manage inbound and outbound enquiries via various communication channels.
- Navigate various ERP and CRM systems.
- Communicate with internal stakeholders to resolve customer enquiries across various departments.
- Meet and exceed KPI’s and performance targets.
- Based in Alexandria Head Office, including flexibility to work across various Sydney showrooms and locations.
Who you are:
- Demonstrated experience in Customer Service, administration, retail and hospitality is essential.
- Professional written and verbal communication skills.
- Intermediate in Microsoft Office, including Excel and Outlook.
- Ability to work effectively as part of a team.
- Strong organisational and time management skills
- Professional telephone manner.
- Excellent problem solving skills.
Coco Republic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
