Customer Service Specialist

With branches across the nation and employing more than 700 staff, Beyond Bank Australia is one of Australia's largest customer-owned banks and the first B Corp accredited bank.
Interested in joining a purpose driven organisation and a bank that was recently awarded #1 in Australia by Forbes in the World's best banks 2022?
Why work for Beyond Bank?

• A flexible, inclusive and diverse environment
• Opportunities for professional growth
• Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
• 3 paid Work Life Balance days per annum*
• 2 paid Community Volunteer days per annum
• 6 paid branch flexi days per annum*
• Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

We currently have part time opportunity to join our West Leederville branch. Reporting to the Branch Manager, you will operate in a collaborative environment, delivering a distinctive customer experience.
Job Description
We currently have part time opportunity to join our West Leederville branch. Reporting to the Branch Manager, you will operate in a collaborative environment, delivering a distinctive customer experience.
About the role:

• Possess a team player attitude and perform general branch duties as part of your role.
• Provide a local customer owned banking experience to new and existing customers.
• Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills
• Manage general enquiries and provide sound advice and information to our customers.
• Contribute to a high achieving team environment with your commitment to success and strong work ethic.
• Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations.

Desired Skills and Experience
About you:

• Extensive Customer Service experience
• Experience in banking and/or lending is desirable.
• A passion for building lasting customer relationships and serving the local community.
• The ability to work cohesively as part of a collaborative team.
• Excellent problem solving and analytical skills.

This is an opportunity to join a values-driven organisation that offers the opportunity for you to grow your career. Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels.
As a certified B Corp we are using our business as a force for good.
Applications close COB 05/03/2024
For more information, please visit beyondbank.com.au
Please be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking.
Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels. We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly. Please note that all applicants are required to complete a National Criminal History Check prior to commencing employment. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856.