Digital And Customer Experience Specialist

Do you want to be a part of a dynamic team that are leaders in digital strategy and marketing solutions?

Working at Lenox Hill, you will be part of a world class team based in Perth, with a focus on WA, national and international clients.

This role is ideally suited to those currently in a user experience, digital development or marketing focused role or a general consulting role.  A passion for customer centred design and digital experience is essential along with a degree in commerce, marketing, IT or similar. 

We pride ourselves on providing our clients with a clear view on how to embrace digital to enhance their business.  We have a culture that is team based, supportive and fun.  

Responsibilities

• Develop marketing and digital solutions under the guidance and support of an advisor.  This may encompass market planning and messaging, competitive landscape research, SEO and keyword planning, SEM requirements and digital/web solutions
• Capture client and business requirements captured through active listening, interviews, participation in meetings and distilling insights from key business documentation / content.  Integrate key insights and knowledge into high quality outputs with guidance from an experienced advisor.
• Review competitor activity to deliver valuable insights
• Develop analytics dashboards to measure impact and outcomes 
• Draft design and development briefs and work with external partners / agencies
• Work within the team to articulate the client’s value proposition and offerings in a creative and conceptual way.  Develop web copy and content as part of the digital solution.
• Develop web experience information architecture, wireframes, content audits and plans and help implement the solution.  This will encompass working with a broad array of talented professionals including tech developers, tech architects, brand developers, photographers, videographers and designers
• Assist in digital audits, user experience reviews, develop key recommendations and briefs for the developers
• Execute QA and usability testing as part of the deployment process
• Website updates including implementation of SEO techniques

Must Have Skills

• Minimum of two years in digital development, marketing or as a business analyst
• University degree in Business/Commerce, Marketing, IT or related field
• Very proficient in Powerpoint, Word and visual layouts
• Working knowledge of website management and CMS tools (Wordpress or Webflow)
• Excellent communication skills (written and verbal)
• Ability to work with independent thought and problem solving
• A self-starter who also likes to work with a cross functional team
• Ability to juggle multiple things
• Ability to take-on constructive feedback and improve deliverables, based on others’ inputs
• Intellectual capabilities to make complex – simple
• Strong understanding of brand and identity management
• Attention to detail

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close: Monday 8th April 2024