Customer Service Specialist

Are you a self-motivated, proactive individual ready to embark on an exciting journey within a rapidly expanding fintech company?
  
MAYDAY is thrilled to partner with this client and support them on their exciting growth journey. 
As a Customer Service Specialist, you are at the core of ensuring exceptional customer care and satisfaction! You will play a crucial role in fostering customer relationships, ensuring retention, and handling every inquiry with professionalism and empathy.
No previous experience is required, however, we're in search of individuals who embody authenticity, proactivity, and a genuine passion for delivering exceptional customer experiences. 
  
Work hand-in-hand with friendly, approachable managers and colleagues, all in the heart of the city! You'll be nurtured with comprehensive training and continuous support, ensuring a well-rounded, informative, and engaging Customer Service experience. 
Please note that full working rights are required for this role. 
  
What's in it for you?

• Location: Work in beautiful, modern offices that are dog-friendly, and conveniently located right next to Central Station.
• Salary: Begin your journey with a competitive base salary of $60,000 plus super with ongoing pay reviews.
• Hours: Enjoy work-life balance with a Monday to Friday, 9 am to 5 pm schedule, where overtime is not required.
• Company: Be part of a dynamic, growing business where your contributions are highly valued.
• Culture: Commends achievements and fosters collaboration, accompanied by regular social events and team luncheons.
• Wellness: Benefit from a monthly wellness allowance to support your health and well-being.
• Career Growth:  A clear career path with a company committed to your success.
• Birthday Perk: Celebrate your special day with a paid leave day just for you!
• Support: Access the Employee Assistance Program (EAP) for your well-being and peace of mind.
• Health Protection: Stay healthy with annual flu vaccinations.
• Family-Friendly:  Parental and Pawrental leave for pet lovers.
• And so much more!

Duties:

• Make follow-up calls to assist new customers.
• Guide individuals through onboarding and platform usage.
• Educate customers on efficient platform usage.
• Offer call slots for customers needing additional assistance, responding with speed and flexibility.
• Ensure that customer feedback regarding the platform is conveyed to the technical team to enhance the customer experience.
• Provide exceptional customer support through live chat, promptly addressing queries.

About you:

• Initiative and proactive nature to improve efficiency.
• Adaptability to excel in a fast-paced, ever-changing environment.
• Collaborative mindset, willing to pitch in as a team player.
• Outstanding interpersonal skills, particularly a strong sense of empathy.
• Tech-savvy with a quick grasp of new systems.
• Full working rights are required for this role.

 

If you're excited about the opportunity mentioned above and wish to learn more, we encourage you to APPLY!