AddressAt Starkey, a world leader in the manufacturing and delivery of advanced hearing solutions, we work each day to ensure every person on the planet can hear their very best.
We are currently looking for a Customer Service Specialist to join our growing team. You will be liaising directly with the Clinics & Audiologists we supply hearing aids and accessories to, but don’t worry you don’t need experience in our Industry to be successful in this role as full training and support will be provided. You will also be supported by our first class Education & Training team.
You just need to be caring and passionate about Customer Service as what we do really does make a difference to peoples lives!
Our Culture:
- An experienced team built around a culture of professional growth and knowledge-sharing.
- We celebrate innovation – finding creative ways to serve our customers better than anyone else.
- Global leader in the design, development, and distribution of comprehensive hearing technologies
- We serve with passion, purpose, and excellence.
- Here’s the bottom line – we work so people can hear!
- Onsite role
- Heath fund benefits and well-being benefits
- Free shuttle from Central Station
Primary duties:
- Answer incoming calls regarding technical and non-technical information
- Provide assistance and support to the Operational Team
- Process orders for external customers and on behalf of Starkey Product Specialists
- Maintain internal continuing education, compulsory training modules as well as in-job training
- Take part in Starkey Audit Processes
- Answer calls professionally, consistently, following corporate protocol, resolve or triage calls
- Place outbound calls to resolve queries raised by internal departments
- Use corporate systems to document outbound and inbound call activity and customer communications,
- Use corporate systems to document internal communication to support order entry; manufacturing and repair of devices
- Participate and support corporate initiatives
- Action operational reports and create reports to improve operational effectiveness.
- Complete daily scanning and credits for returned devices
- Assist with office duties as and when required, including kitchen items and catering
Ideal criteria:
- 2 years+ of Customer Service experience
- Understanding of Customer Service best practices, including online service delivery.
- Sales Forces understanding is a plus
- Strong communication skills and the ability to effectively liaise with all customers, team members and management.
- Excellent organisational skills, attention to detail and ability to handle competing priorities.
- Reliable and committed to workplace health and safety.
In return we will provide you with the opportunity to work in a fun and friendly work environment where work-life balance is promoted, and results rewarded and celebrated!
No recruitment agency!
