AddressWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
Are you looking to join a dynamic, innovation-driven, international company, building a better future for us all? UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. We live by our values - trust and be trusted, achieve together, renew with courage.
UPM Specialty Papers is looking for a Customer Service Specialist. Location of the position is Sydney.
Greetings from your future manager
"This position offers a broad perspective to UPM in an exciting and evolving environment. We look forward to having you in our team!"
What you'll do
Accept and place customer orders, assist with all daily customer enquires or direct to sales representatives or technical service areas when applicable.
Maintain customer shipping reports and ensure accuracy of all customer orders and invoices.
Liaising with Australian and New Zealand customs agents. Providing all required documents for imported goods to meet import legislation
Support sales and the distribution channel and manage any customer complaints
Resolve customer issues by liaising where necessary with sales and supply chain.
Maintain detailed and current knowledge of the company's products and services.
Who you are
You have vocational education
You have minimum 1-3 years of relevant experience
You have Customer Service mindset
You have excellent attention to detail and organisational skills
You have the ability to effectively work independently and within a team environment
This is what we offer for you
A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Additional information
For support with submitting your application, please contact the HR Service Center through career@upm.com
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